Privacy Policy – Raffan Kelaher & Thomas Pty Ltd
Effective Date: 7 May 2026
1. Introduction
Raffan Kelaher & Thomas Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and manage personal information when you interact with us, including through our website, auctions, consignments, valuation services, and related business activities.
By using our services or providing information to us, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
We may collect personal information including:
We may also collect sensitive information where required by law or with your consent, including identification documents for anti-money laundering or fraud prevention purposes.
3. How We Collect Personal Information
We collect information directly from you when you:
We may also collect information from third parties including:
4. Why We Collect Personal Information
We collect and use personal information for purposes including:
5. Disclosure of Personal Information
We may disclose your personal information to:
Vendor names may be disclosed where legally required or where authenticity and provenance verification is necessary.
Buyer details may be provided to vendors where reasonably necessary to complete transactions or comply with taxation or legal obligations.
6. Overseas Disclosure
Some of our third-party service providers may store or process data overseas, including in countries such as the United States, the United Kingdom, or Singapore.
Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle information in accordance with Australian privacy laws.
7. Website and Cookies
Our website may use cookies, analytics tools, and similar technologies to:
You may disable cookies through your browser settings, although some website features may not function properly.
We may use services such as:
These providers may collect technical and usage information.
8. Marketing Communications
We may send you:
You may opt out of marketing communications at any time by:
We will not sell your personal information to third parties for direct marketing purposes.
9. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
However, no method of electronic transmission or storage is completely secure.
10. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
Requests should be made in writing using the contact details below.
We may refuse access in limited circumstances permitted by law.
11. Retention of Information
We retain personal information for as long as reasonably necessary for:
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
12. Complaints
If you believe we have breached Australian privacy laws, you may contact us using the details below.
We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner
13. Contact Us
Raffan Kelaher & Thomas Pty Ltd
50 – 54 John Street
Leichhardt NSW 2040
Phone: (02) 9552 1899
Email: mail@rkta.com.au
Website: https://www.rkta.com.au
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will take effect from the published effective date.
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